· Kevin Li · Workflow design
An AI feature is not an AI workflow
A draft, summary, or chatbot response may save time. A workflow must carry responsibility from trigger to business outcome.
A draft, summary, or chatbot response may save time. A workflow must carry responsibility from trigger to business outcome.
A durable AI implementation strategy starts by using the strongest capability already inside the business, then fills only the real gaps.
“Keep a human in the loop” is not a control until the system defines what reaches the person, why it was escalated, and what happens next.